Frequently Asked Questions
Everything you need to know about shopping with E&E PROJECT
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow its journey.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the domestic region. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.